To secure your booking, submit an online quote, email, or call us with your event details and hire requirements. Once we confirm availability, a 30% non-refundable deposit is required to confirm your booking. Your balance is due 14 days prior to your event.
Yes, we allow for adjustments up to 14 days before your event. You can reduce item quantities by up to 10%, or request additional items (subject to availability). All changes must be submitted in writing.
No, receiving a quote does not secure your items. A booking is only confirmed once your 30% deposit has been paid. Until then, we do not hold stock or dates tentatively.
Yes, we understand plans can change. If you need to postpone, we’re happy to transfer your booking to a new date (subject to availability). Please notify us as early as possible.
All deposit payments are non-refundable. If you cancel after the final balance is paid, cancellation fees may apply based on the proximity to your event date and whether items were prepared and packed.
We recommend booking as early as possible, especially for peak event seasons. Some popular items can book out many months in advance. Last-minute bookings are accepted based on availability.
Yes, Optimum Event Hire provides delivery and collection services for all hire items. Fees are based on your event location, access conditions, timing, and total hire volume. We’ll confirm these details during the booking process.
No, we do not offer customer pickup. All hire items must be delivered and collected by our trained staff to ensure the safe handling and quality control of our products.
Yes, our team provides a professional setup service. We'll place furniture and decor items as per your floorplan or instructions.
Yes, we offer after-hours and weekend collection services upon request. Please advise us early if your event requires this, additional fees may apply.
We recommend someone be present to confirm placement and sign off on delivery. If no one is available, we require clear access instructions and approval for where items should be left. Responsibility for the items begins once they are delivered.
Please inform us of any access restrictions ahead of time. Difficult access (e.g., stairs, long distances from drop-off to setup area) may incur additional labour fees and could affect delivery timing.
Yes, we encourage you to visit our showroom to see our hire collection in person. It’s the best way to visualise how our pieces will suit your event and explore styling combinations.
Yes, showroom visits are by appointment only to ensure we can dedicate time to your event needs. Please contact us to schedule a suitable time.
Our showroom is located in Peakhurst, NSW. Full address details and directions will be provided once your appointment is confirmed.
Absolutely! We welcome your planner, stylist, or other suppliers to join you for the appointment. Collaboration helps us bring your full vision to life.
While we showcase many of our most popular pieces, not every item is on display due to space limitations. If there’s something specific you’d like to view, let us know in advance so we can try and assist to prepare it for you.
If any item is damaged while in your care, the replacement or repair cost will be charged to you. We recommend ensuring guests and staff treat all hired items with care.
Yes, the hirer is responsible for all items from the time of delivery until collection. Missing or stolen items will be invoiced at full replacement cost.
No, please do not attempt to repair any item yourself. DIY fixes may result in further damage and incur higher charges. Leave any repair needs to our professional team.
Regardless of the cause, all hired items are your responsibility once delivered. We advise ensuring weather protection and communicating care instructions to any third-party vendors.
Keep items protected, covered if outdoors and there are poor weather conditions, secure overnight if outdoors, and avoid moving furniture unless instructed. Assign a responsible person (like a planner or venue manager) to oversee items during your event.
Yes, all hired tableware including plates, glassware, and cutlery must be rinsed free of food scraps and liquid before collection. Full washing is not required—just ensure items are clean of debris.
At this stage, we do not offer a dirty return service for hygiene and transport reasons. All items must be scraped and rinsed clean before our team arrives for collection.
If tableware is returned with food scraps, liquid, or not properly rinsed, a cleaning fee will be charged to cover the additional labour required.
Yes, it’s your responsibility to ensure your caterer or venue staff understand and follow our cleaning guidelines. We recommend confirming this with them ahead of time to avoid extra charges.
Yes, please avoid abrasive scrubbers, harsh chemicals, or commercial dishwashers that may damage delicate finishes. A gentle rinse with water is all that’s needed.